Refund policy

Returns

Due to the fragile nature of ceramics and tableware, we accept returns only under specific conditions.

You may request a return if:

• The item arrives damaged
• The wrong item was delivered

You must contact us within 48 hours of delivery at:
info@paeantableware.ae

Damaged Items

If your order arrives damaged:

• Send clear photos of the item and packaging
• Keep original packaging

We will offer:

• Replacement, or
• Full refund

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Used items
• Items without original packaging

Refunds

Once approved, refunds are processed to your original payment method:

• Apple Pay
• Google Pay
• PayPal
• Bank card payments

Processing time: 5–10 business days

Order Cancellation

Orders can be cancelled only before shipment.