Privacy Policy

Last updated: 28 April 2026

This Privacy Policy describes how AIGEN FOOD SUPPLEMENTS TRADING CO. LLC (“Paean Tableware”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Legal entity:
AIGEN FOOD SUPPLEMENTS TRADING CO. LLC
Business Bay, Westburry Tower 1, Office 301-127
Dubai, United Arab Emirates
Email: info@paeantableware.ae

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal information you provide

We may collect the following information when you interact with our website:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related details (processed securely by third parties)
  • Account login details
  • Order history
  • Messages sent via forms, chat, or email

Automatically collected information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent
  • Cookies and tracking data
  • Referral sources

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and updates
  • Manage your account
  • Improve website performance and user experience
  • Prevent fraud and ensure security
  • Send marketing communications (if you opt in)
  • Analyze traffic and usage trends

3. Marketing Communications

With your consent, we may send:

  • Email newsletters
  • Promotional offers
  • Product updates
  • WhatsApp messages (where applicable)

You can unsubscribe at any time via the link in our emails or by contacting us at info@paeantableware.ae.

4. Cookies and Tracking Technologies

We use cookies to:

  • Maintain your cart and login session
  • Understand user behavior
  • Measure marketing performance
  • Personalize content

We may use tools such as:

  • Shopify analytics
  • Google Analytics
  • Marketing pixels

You can manage cookies through your browser settings.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted service providers:

E-commerce platform

  • Shopify Inc.

Payment providers

  • Shopify Payments
  • PayPal
  • Apple Pay
  • Google Pay

Payment data is processed securely and is not stored on our servers.

Logistics providers

  • Aramex
  • DHL

Analytics & marketing tools

  • Google Analytics

All partners process data only as necessary and in accordance with applicable laws.

6. International Data Transfers

Your data may be processed outside the UAE (including EU, UK, or USA).
We ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal and accounting requirements
  • Customer support
  • Fraud prevention

8. Data Security

We use:

  • SSL encryption
  • Secure servers
  • Access control restrictions
  • Payment tokenization

However, no system is completely secure.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent
  • Object to processing

To exercise your rights, contact: info@paeantableware.ae

10. Children’s Data

Our website is intended for users aged 18+.
We do not knowingly collect data from children without consent.

11. Third-Party Links

We are not responsible for third-party websites linked from our site.

12. Policy Updates

We may update this policy periodically.
The latest version will always be available on this page.

13. Contact

For any privacy-related inquiries:
info@paeantableware.ae